FAQ
The honest answers.
Everything owners ask before they let AXY pick up the front desk.
The basics
An AI receptionist that lives on your existing WhatsApp number. It books appointments, sends reminders, answers FAQs and hands off to a human when needed — around the clock.
No. They message the same WhatsApp number they always have. To them it's just a fast, friendly reply — no app, no link, no new habit.
Never. AXY works alongside your number. You keep full access, you can jump into any conversation, and if you ever cancel it simply stops answering.
Booking & calendar
No — and not by magic, by design. AXY proposes only slots that are free on your calendar and never offers times when you're closed. And because every booking lands in front of you for a yes before it's confirmed, nothing gets onto your calendar without you.
Yes — right inside the chat. A cancellation is handled on the spot and your calendar updated; a new time comes to you as a request, like any other booking, and the customer gets the confirmation when you approve it.
Google Calendar out of the box. If you run something else, tell us on the demo call — we'll tell you honestly what we can connect before you sign, not after.
Limits & languages
It hands off to you. AXY knows the edge of its knowledge and escalates cleanly, passing the whole conversation so you pick up in full context.
No. AXY is trained on your services and your tone, so replies read like your front desk wrote them — warm, specific and on-brand.
Setup & pricing
Within one week of signing. We train AXY on your services, hours, prices and tone, connect your calendar, and switch it on. Your job in that week is a WhatsApp message, not a project.
No. Receptionist and Finance run month to month; Website and Complete carry a six-month minimum, because the site is built before you have paid for it. Flat monthly pricing, unlimited conversations, and your price never changes.
Your conversations and customer data stay yours. We use them only to run your receptionist — never to train shared models or sell to anyone.
Still have a question?
Just ask.
Book a demo and we’ll answer everything live — on your number, with a real booking.