FAQ
The honest answers.
Everything owners ask before they let AXY pick up the front desk.
The basics
An AI receptionist that lives on your existing WhatsApp number. It books appointments, sends reminders, answers FAQs and hands off to a human when needed — around the clock.
No. They message the same WhatsApp number they always have. To them it's just a fast, friendly reply — no app, no link, no new habit.
Never. AXY works alongside your number. You keep full access, you can jump into any conversation, and if you ever cancel it simply stops answering.
Booking & calendar
No. AXY is synced to your live calendar — it can't book a slot that's already taken, and it never offers times when you're closed or fully booked.
Yes — right inside the chat. Customers can move or cancel an appointment and AXY updates your calendar and sends the new confirmation automatically.
Google Calendar out of the box, plus common booking systems. On Pro and Scale we'll connect AXY to the stack you already run.
Limits & languages
It hands off to you. AXY knows the edge of its knowledge and escalates cleanly, passing the whole conversation so you pick up in full context.
Yes. On Pro and above, AXY detects your customer's language and replies in kind — built for English & Arabic markets from day one.
No. AXY is trained on your services and your tone, so replies read like your front desk wrote them — warm, specific and on-brand.
Setup & pricing
48 hours from signup. We train AXY on your services, hours, prices and tone, connect your calendar, and switch it on.
Neither. No setup fee, no lock-in. Flat monthly pricing with unlimited conversations — cancel anytime.
Your conversations and customer data stay yours. We use them only to run your receptionist — never to train shared models or sell to anyone.
Still have a question?
Just ask.
Book a demo and we’ll answer everything live — on your number, with a real booking.