Settings
Maison Belle · Changes apply from the next message.
The business
The name it introduces itself with on the first message: “I’m Axy, the digital assistant at Maison Belle.”
In the demo this field is read-only.
Timezone
Every time Axy offers or confirms is in this zone.
Operating hours
monClosed
tue09:00 – 19:00
wed09:00 – 19:00
thu09:00 – 19:00
fri09:00 – 19:00
sat09:00 – 19:00
sunClosed
Find it in your Google Business Profile dashboard: the short link looks like https://g.page/r/<CID>/review
Only used if you don't set a direct link above
How Axy behaves
Ask me before booking
Every request waits for you in Approvals. This is the default for every service — change it per service under Services.
Set per serviceEnable human handoff
AI escalates to team via Chatwoot
Enable bookings
AI collects booking intent from users
Out-of-hours message
Send fallback when outside business hours
Keep replies short
Limit AI responses to 2–3 sentences
Tone of voice
How Axy communicates with clients
Pricing disclosure
When AI shares pricing info
Availability disclosure
When AI shares open slots / availability
Max follow-up questions
Before handing off to human
Priority 1 injection — always respected
Connected
WhatsApp BusinessLive · +33199000143Live
Language settings
Language
Dashboard interface language
Default language
Primary language for AI responses
Allow multilingual replies
AI detects user language and replies in kind
Privacy & data
Data retention
Conversation logs retained for 90 days
GDPR compliance
Delete user data on request → Baserow row delete
Opt-out handling
Managed via WhatsApp business policy